Modules 9 & 10

Module 9 focused on the importance of format when you write letters, memos, etc.  It explained how to make the format of what you are writing match the situation. For example, if you are writing a letter to someone you speak with regularly on the phone; you may address the letter with Dear (their first name). However, if this is not someone you are familiar with you should try to be as formal as possible. The text even suggests going as far as to call the person’s company to learn what they prefer to be addressed as. This is extremely important to learn titles. Women may prefer to go Mrs. If married or Miss if not. If the information cannot be obtained by the time the letter needs to be addressed the textbook recommends using Ms.

Module 10 informs us that in business writing, we will not always be the bearers of good news. Even if we believe the message is positive it will still be vital for us to give clear and concise explanations for what is going on. Especially when dealing with customers it is important that we present everything possible in a positive light while making the message easy to understand. Diluting the facts even if negative will only lead to more questions and work for the writer. When it comes to writing messages that will be transmitted inside the office, it is important to follow company protocol. This might include format or an inclusion of a number for the proper filing system.