Module 17 & 18

Module 17 was about the importance of listening and how to best listen to a speaker. There are four rules that good listeners try to follow. The first one is to pay attention. This rule suggests going to meetings having already thought about what will e discussed and confirming at the end of the meeting what is understood by all parties. The next rule is to focus on the speaker in a generous way. This highlights the importance of listening to what they say not how they are saying it. Rule three is to avoid making assumptions by double-checking information. The last rule is listening for feelings. Speakers will place emotions as well as facts in what they are saying.

Module 18 is about working and writing in groups. While the same formats and rules to writing apply whether the author is one person or there is group, the composition is much more intricate when more than one person’s ideas are involved. The expression may be two heads are better than one but the more heads have a say in the final product the greater the likelihood that something will get lost in transition. This is why it is so important to never leave a group meeting will out going over everyone’s tasks before the next meeting. This will cut down on the confusion of who is doing what for the group.