Modules 11 & 12

Module 11

This module tells us how to actually be the bearer of bad news without losing all of the goodwill we have with the reader.  While it is important to make sure that the negative we are presenting is clear, it is also important that the reader does not become upset upon reading it. One of the best ways to insure this is to fully explain the reason behind the negative. Be careful not to place blame anywhere. It is also wise to finish the letter with a positive.  Offering a alternative and leaving the decision to the reader is the best way to accomplish this. 

Module 12

There is a song that says, “You can’t always get what you want.” This module tries to teach us otherwise. Persuasion will be a vital skill for us in the real world. There will come a time where we will need something from our boss or more work from our subordinates. Either way we need to know how to communicate that message and in turn accomplish our goal. In both situations we need to be direct without assuming the reader is just going to hand us what we want. Our boss may need to know the specifics of why we are asking and how agreeing will in fact improve the company. On the other hand, our subordinates may need to be convinced with benefits to themselves.